Online Flower Delivery Bow: Terms for Local Bouquet Orders

Flower Delivery Bow Terms & Conditions for Online Orders

Introduction

Welcome to Flower Delivery Bow. These Terms & Conditions govern your use of our online flower delivery service in Bow and the surrounding areas. By placing an order through our website, you accept and agree to be bound by these terms. These terms are designed to ensure a transparent and pleasant experience for all customers shopping for online flower delivery in Bow.

Applicability

These terms apply to all customers ordering online flower delivery within Bow and nearby localities. They set out your rights and obligations, as well as our responsibilities, regarding all aspects of the online ordering, payment, and delivery process for flower arrangements, bouquets, and related floral gifts.

Order Process

1. Browsing and Selection: You may browse our catalog of floral products intended for delivery across Bow and surrounding areas. All product descriptions, images, and prices are accurate to the best of our ability. Please note that all flowers are subject to seasonal availability and, in rare circumstances, substitutions may be necessary if certain blooms are unavailable. We will take care to ensure any substitutions are of equivalent value and quality.

2. Placing Your Order: Orders must be placed through our official online platform. You must provide accurate details, including the recipient's name, address, postcode, and preferred delivery date. It is your responsibility to double-check the information you provide to avoid delays or failed deliveries.

3. Order Confirmation: Upon successfully placing your order, you will receive an online confirmation summarising your order details. This confirmation does not signify our acceptance of your order, only our acknowledgment of its receipt. Full acceptance occurs upon dispatch.

4. Delivery Areas: Deliveries are available throughout Bow and adjacent neighbourhoods. For areas outside standard coverage, additional delivery fees or restrictions may apply.

5. Delivery Times: We strive to deliver on your specified date, but delivery times cannot be guaranteed due to variables such as traffic and weather. We do not deliver on certain public holidays unless specified.

Payments

1. Methods of Payment: Flower Delivery Bow accepts online payments through secure, widely recognised methods including credit card and debit card. We may offer trusted third-party payment gateways as well. All payments must be authorised and completed at the point of order.

2. Pricing: All prices shown are inclusive of VAT. Delivery charges and any add-on prices will be displayed at the checkout before payment. While we make every effort to ensure prices are accurate, errors may occasionally occur. In the event of a pricing error, you will be informed as soon as possible. We reserve the right to reject or cancel orders placed at the incorrect price.

3. Security: Flower Delivery Bow takes payment security seriously. All payment transactions are encrypted using industry-standard technology. We do not store your card details after your purchase has been processed.

Cancellations and Amendments

1. Cancelling Orders: Should you wish to cancel your order, you must notify us as soon as possible. Cancellations are only accepted if the order has not already been prepared or dispatched for delivery. Once the order is in progress or has been sent out for delivery, we are unable to cancel or refund the order due to the perishable nature of flowers.

2. Amending Orders: If you need to make changes to your order (for example, delivery date, recipient details, or message card), please contact us promptly. Amendments can only be made before preparation begins and are subject to availability and operational feasibility.

3. Refunds: Eligible cancellations will be refunded in full to the original payment method. Refunds are processed promptly but may take several business days to appear in your account depending on your bank or payment processor.

Delivery and Non-Delivery

1. Standard Delivery: Flower Delivery Bow delivers to Bow and most nearby postcodes. Specific delivery zones are indicated at checkout. Deliveries are made during standard working hours unless otherwise specified. We will endeavour to accommodate special requests where possible but cannot guarantee them unless explicitly confirmed.

2. Failed Delivery: If the recipient is unavailable at the time of delivery, our driver will attempt one of the following: leave the flowers with a neighbour and leave a note at the recipient's address; leave the flowers in a safe area (at our discretion); or, in some cases, return the flowers to our shop for collection or re-delivery. Additional charges may apply for re-delivery.

3. Incorrect Information: It is your responsibility to provide complete and correct delivery details. Flower Delivery Bow does not accept liability for delayed or missing deliveries due to inaccurate information.

4. Delays and Force Majeure: While we do our utmost to deliver on time, delays due to circumstances beyond our control (such as extreme weather, postal disruptions, or other force majeure events) may occur. In such cases, Flower Delivery Bow is not liable for any consequential losses.

Quality of Products and Substitutions

1. Freshness Guarantee: We source high-quality, fresh flowers for every order. Our bouquets are arranged shortly before dispatch to ensure longevity and vibrancy upon arrival.

2. Substitutions: We aim to deliver arrangements as pictured on our website. However, due to seasonal and supplier fluctuations, certain flowers, colours, or wrapping materials may periodically be substituted. All substitutions are made with care to preserve the style, theme, and value of your chosen design.

3. Flower Care: Care instructions are provided with every bouquet to help the recipient prolong the enjoyment of their flowers. We are not responsible for flowers once they have been delivered in a satisfactory condition and not properly cared for by the recipient.

Liability

1. Exclusion of Liability: To the extent permitted by law, Flower Delivery Bow will not be liable for any direct, indirect, incidental, or consequential damages, losses, or expenses arising from late or non-delivery, product substitutions, or errors in the information you provide us.

2. Limits of Responsibility: Our liability for any claim related to your order is strictly limited to the price paid for the product and service. We do not accept liability for any loss caused by you or a third party's act, omission, or default.

3. Faulty or Damaged Goods: If you receive flowers that are faulty, damaged, or not as described, please notify us within 24 hours of delivery. Photographic evidence may be required. At our discretion, we may offer a replacement or refund upon satisfactory evidence of the issue.

4. Events Outside Our Control: We are not responsible for loss or damage arising from circumstances beyond our reasonable control, including but not limited to natural disasters, strikes, or disruptions affecting our suppliers or couriers.

Personal Data and Privacy

All personal information provided during the order process is processed in accordance with applicable UK data protection laws. We only collect data necessary for processing orders, delivering flowers, and customer communication. This information is kept secure and is never shared with third parties not directly involved in providing your service. Please consult our Privacy Policy for full details about data handling and your rights as a data subject.

Intellectual Property

All website content, including images, product descriptions, text, and logos, is the property of Flower Delivery Bow or its licensors and is protected under UK intellectual property laws. You are not permitted to use, reproduce, or distribute our content without our prior written consent.

General Terms

1. Changes to Terms: We reserve the right to update these Terms & Conditions as necessary to reflect changes in our services, business practices, or legal requirements. Any changes will be posted on our website and will apply from the date of publication.

2. Severability: Should any provision in these Terms & Conditions be found invalid or unenforceable, the remaining terms will remain in effect and enforceable.

3. Waiver: Failure by Flower Delivery Bow to enforce any of these terms does not constitute a waiver of our right to enforce them at any later time.

4. Transfer of Rights: We may transfer our rights and obligations under these Terms & Conditions to another organisation, but this will not affect your rights as a consumer.

Governing Law

These Terms & Conditions and any disputes arising under or in connection with them shall be governed by and construed in accordance with the laws of England and Wales. By placing an online order with Flower Delivery Bow, you agree to the exclusive jurisdiction of the courts of England and Wales for any matters arising from these terms.

Contact and Complaints

If you have any questions or concerns regarding your flower order, delivery, or these Terms & Conditions, please contact us directly using the contact form on our website. We will aim to resolve any issues swiftly and to your satisfaction.

Acceptance of Terms

By placing an order for online flower delivery in Bow or the surrounding areas via our website, you confirm that you have read, understood, and accept these Terms & Conditions. Your statutory rights are not affected.

Thank you for choosing Flower Delivery Bow for your online floral needs in Bow and the nearby communities.