Returns, Refunds and Complaints Procedure | Flower Delivery Bow
Our Fresh Flowers Guarantee in Bow
At Flower Delivery Bow, your satisfaction is our top priority. As a trusted local Bow florist, we promise that every bouquet we deliver to households and businesses in Bow is made up of the freshest blooms, carefully prepared and handled. We stand behind our fresh flowers guarantee, ensuring every delivery meets the highest standards of quality and beauty.
Damaged-on-Arrival Policy
While we take every precaution to protect your flowers during delivery, we understand that occasionally, items may be damaged in transit. If you receive a bouquet that arrives damaged or not in the condition you expect, please contact us within 24 hours of delivery. We kindly ask you to provide a photo of the damaged flowers to help us assess and resolve the issue promptly.
Freshness Window
We guarantee that every floral arrangement is at its optimum freshness upon arrival. Under normal conditions and provided with proper care, our flowers should remain fresh for at least 5 days from the time of delivery. Some varieties may naturally last longer, while a few delicate species may have a shorter vase life. For best results, please follow any care instructions included with your bouquet. If you notice your flowers wilting or fading unusually quickly within the first 3 days, get in touch with us so we can address your concerns.
Refund and Replacement Options
Your complete happiness with our service is important to us. If your order was not as described, arrived damaged, or did not meet our freshness standards, you have the following options:
- Full or Partial Refund: Depending on the nature of the issue, we can offer a full refund or a partial refund for the affected item.
- Replacement Bouquet: We are happy to resend a replacement arrangement at no extra cost, ensuring you receive flowers that meet our freshness and quality promise.
To start the refund or replacement process, contact us as soon as possible after your delivery—ideally within 24 hours for damaged items or within 3 days if a freshness issue arises.
Complaints Process
We value every customer and aim to resolve all complaints swiftly and fairly. If you are unhappy with any aspect of your Flower Delivery Bow experience, please let us know. Our team treats all feedback seriously, investigating issues and working towards a resolution that leaves you satisfied. We strive to acknowledge all complaints within one working day and aim to resolve most issues within three working days. Your feedback helps us improve and maintain our reputation as a reliable, caring Bow florist.
Proud to Serve Bow
We are proud to be a florist trusted by households and businesses across Bow, offering personal service and fresh flowers for every occasion. Thank you for choosing Flower Delivery Bow – we are always here to help if you need us.
